Rubbish Clearance Belsize Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Belsize Park provides rubbish clearance and waste collection services to domestic and commercial customers within our service area. By making a booking, accepting a quotation, or allowing our team to perform any waste clearance, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions shall have the following meanings:

Customer means the person, company, or organisation requesting rubbish clearance or waste collection services from Rubbish Clearance Belsize Park.

Company, we, us or our means Rubbish Clearance Belsize Park and any employees, agents, or subcontractors acting on our behalf.

Services means any rubbish clearance, junk removal, waste collection, loading, transportation, and related services provided by the Company.

Waste means any rubbish, junk, household waste, commercial waste, garden waste, bulky items, or other materials presented for collection, excluding prohibited items listed in these Terms and Conditions.

Booking means any confirmed arrangement for the provision of Services, whether made by telephone, email, online form, or in writing.

2. Scope of Services

The Company provides on-demand rubbish clearance and waste collection services, including the loading, removal, and lawful disposal or recycling of Waste from properties within our service area. The specific scope of each job, including the type and approximate volume of Waste, is as described in the quotation or agreed estimate.

We reserve the right to refuse to remove any items that are not as described at the time of booking, that fall under prohibited or hazardous waste categories, or that cannot safely be removed using reasonable skill and care.

3. Booking Process

Customers may request a quotation or make a booking by telephone, email, or through our online enquiry process. When requesting a quotation, the Customer should provide accurate information about the type, location, and approximate amount of Waste to be cleared, as well as any access restrictions or parking limitations at the property.

Any quotation provided before attending the property is an estimate based on the information supplied by the Customer. Final pricing may be adjusted upon arrival, after our team has assessed the actual volume, weight, and nature of the Waste, as well as access conditions. We will notify the Customer of any change to the price before commencing work. If the Customer does not accept the revised price, the booking may be cancelled in accordance with the cancellation terms below.

A booking is considered confirmed when the Customer has accepted our quotation or estimate and we have provided a date and time window for the Service. We will use reasonable efforts to attend within the agreed arrival window, but this is not guaranteed and may be subject to traffic, weather, or operational delays.

4. Access and Parking

The Customer is responsible for ensuring safe, reasonable, and lawful access to the premises for our vehicles and personnel. This includes securing any required parking permissions or permits and informing us in advance of any access restrictions, such as height limits, narrow roads, controlled parking zones, or time-limited loading bays.

If adequate access or parking is not available on arrival, we may be unable to complete the Service or may incur additional costs, such as parking charges or the need for additional labour. These costs may be added to the Customer's invoice. We are not liable for delays or failure to perform the Service where access or parking issues are outside our reasonable control.

5. Customer Obligations

The Customer agrees to:

Ensure that they are present at the property during the agreed time window, or that an authorised representative is available to grant access and confirm the items to be removed.

Clearly identify the Waste to be collected and ensure that no items intended to be retained are mixed with the Waste. The Company is not responsible for mistakenly removing items that have not been clearly identified as not for disposal.

Ensure that all Waste is reasonably accessible and does not pose a health and safety risk to our staff, including sharp objects, unstable piles of material, or contaminated items.

Inform the Company in advance of any hazardous materials or special waste that may be present, such as chemicals, paints, solvents, asbestos, clinical waste, gas cylinders, or electrical items requiring specialist handling.

6. Prohibited and Restricted Items

Our standard rubbish clearance service does not include the removal of certain prohibited or hazardous items. These may include, but are not limited to:

Asbestos or materials suspected of containing asbestos.

Medical or clinical waste, including syringes, sharps, or biological materials.

Gas bottles, fuel, oil, or other flammable liquids and substances.

Chemicals, solvents, corrosive substances, or hazardous industrial waste.

Explosives, firearms, ammunition, or weapons of any kind.

Any other items classified as hazardous waste under applicable UK law and regulations.

We may agree, at our discretion, to arrange specialist collection or disposal for certain restricted items, subject to additional charges and legal requirements. Any such arrangements will be confirmed in writing before work begins.

7. Pricing and Payment Terms

Prices for our Services are based on the volume, weight, and type of Waste collected, as well as the time and labour required and any additional charges, such as parking fees or surcharges for difficult access. We will provide a clear price before commencing work and will seek the Customer's approval if any changes are required.

Payment is due on completion of the Service, unless otherwise agreed in writing. We accept most common payment methods, including cash, card, or bank transfer. For commercial customers or regular contracts, alternative payment terms may be agreed in advance and confirmed in writing.

If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate permitted under UK law, as well as reasonable costs incurred in pursuing payment. Title to any Waste removed does not revert to the Customer in the event of non-payment; however, we reserve all legal remedies to recover outstanding sums.

8. Cancellations and Amendments

The Customer may cancel or amend a booking by giving us reasonable notice. For standard bookings, cancellations made at least 24 hours before the scheduled arrival time will not incur a cancellation charge. Cancellations made less than 24 hours before the agreed time may be subject to a cancellation fee to cover administrative and operational costs.

If our team attends the property at the agreed time but is unable to carry out the Service due to lack of access, parking issues, the Customer's absence, or a material change in the nature or volume of Waste that has not been notified in advance, we may treat the appointment as cancelled and charge a call-out or abortive fee.

The Company reserves the right to cancel or reschedule a booking at any time due to circumstances beyond our reasonable control, including vehicle breakdown, staff illness, extreme weather, or safety concerns. In such cases, any deposits paid will be refunded or the appointment will be rescheduled by agreement with the Customer.

9. Service Performance and Timeframes

We aim to provide timely and efficient waste collection within our service area. Any arrival times or completion times given are estimates only and are not guaranteed. We will use reasonable endeavours to notify Customers of any significant delays.

We shall perform the Services with reasonable care and skill, in accordance with good industry practice and applicable UK waste regulations. The Customer acknowledges that unforeseen circumstances, such as difficult access, heavy items, or additional Waste, may extend the time required to complete a job.

10. Waste Handling and Environmental Compliance

The Company operates in compliance with relevant UK waste management legislation and regulations. All Waste collected will be transported to appropriately licensed facilities for recycling, recovery, or disposal. We may use authorised subcontractors or waste transfer stations to process collected materials.

Upon collection, ownership and responsibility for the Waste transfer to the Company, except where prohibited by law. We will issue a waste transfer note or other documentation where required by regulations or upon request for commercial customers.

The Customer agrees not to request or permit any unlawful disposal of Waste, including fly-tipping, burning, or dumping. We will not engage in any illegal waste practices. If the Customer insists on any activity that would breach environmental laws, we will immediately withdraw from the job and may notify the relevant authorities.

11. Damage and Liability

We will take reasonable care when carrying out rubbish clearance and waste collection on the Customer's property. However, the Customer must inform us of any fragile surfaces, hidden pipework, wiring, or other features that could reasonably be affected by the movement of Waste through the property.

The Company is not liable for minor cosmetic damage to walls, floors, or fixtures that may occur as a result of carrying bulky or heavy items through confined spaces, where reasonable care and skill have been used. If significant damage occurs due to our negligence, we will consider appropriate repair or compensation, subject to the limitations set out in these Terms and Conditions.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded under UK law.

Subject to the above, our total liability to any Customer arising out of or in connection with the provision of Services, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable for the specific job giving rise to the claim. We are not liable for any indirect, consequential, or purely economic losses, such as loss of profit, loss of business, or loss of data.

12. Customer Property and Personal Items

The Customer is responsible for ensuring that no personal items, documents, valuables, or items intended to be retained are included with the Waste to be removed. Our team may ask for confirmation before clearing areas where personal belongings are present, but ultimate responsibility rests with the Customer.

Once Waste has been removed and loaded onto our vehicle, it may not be possible to retrieve individual items. The Company is not responsible for any loss of property mistakenly presented as Waste, unless such loss is directly caused by our negligence after the Customer has clearly identified items not to be removed.

13. Insurance

The Company holds appropriate insurance cover in respect of public liability and, where applicable, employer's liability in relation to the Services provided. Details of our insurance cover are available on request.

14. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of our Services, they should contact us as soon as reasonably practicable, providing full details of the issue. We will investigate complaints promptly and aim to resolve them in a fair and reasonable manner.

If a dispute cannot be resolved directly, either party may pursue any legal remedies available under UK law. Nothing in this clause affects the Customer's statutory rights.

15. Data Protection and Privacy

The Company collects and processes personal data necessary to take bookings, provide Services, and manage customer relationships. We will handle personal information in accordance with applicable UK data protection laws and keep it secure and confidential. We will not sell personal data to third parties, but may share information with authorised partners or subcontractors where necessary to perform the Services.

16. Changes to Terms and Conditions

We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or our business operations. The version in force at the time of the Customer's booking will apply to that specific Service. We encourage Customers to review the current Terms and Conditions periodically.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with any Services provided by Rubbish Clearance Belsize Park, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our rubbish clearance and waste collection Services.

By confirming a booking or allowing our team to commence work, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.